tl111 Privacy Policy
tl111 is fully committed to protecting your personal information — learn in detail here what we collect, how we use it, and how we keep it safe.
This Privacy Policy ("Policy") applies to all users of the tl111 platform. Please read this policy in full before using the site. By continuing to use the site, you are considered to have agreed to all the terms of this policy.
tl111 ("we", "our", or "the platform") is an online betting and casino service operating in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This policy describes what types of information we collect, why we collect it, how we process it, and what rights you have regarding your information.
What Information We Collect
tl111 collects certain personal information to create accounts, manage transactions, and provide secure services.
1.1 Registration and Identity Information
The information you provide when creating an account includes:
- Full name and date of birth
- Email address
- Username and password (stored in encrypted form)
- National ID or passport number (for age verification)
- Current address
1.2 Financial and Payment Information
The following information is collected for deposit and withdrawal processing:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account number and branch name
- Transaction history and amounts
- Currency type (BDT)
We never store full card numbers or CVV codes.
1.3 Technical and Device Information
Information collected automatically when you use our site:
- IP address and device identifiers
- Browser type and version
- Operating system
- Page visit logs and session duration
- Cookie and local storage data
1.4 Gaming Activity Information
Collected to improve our services and ensure responsible gaming:
- Betting history and preferred games
- Win and loss records
- Bonus and promotional offer usage information
- Session logs and gaming patterns
Purpose of Using Information
We use the information we collect only for legitimate and specific purposes.
2.1 Primary Purposes
- Account registration and identity verification
- Age verification for 21+ and ensuring legal compliance
- Processing deposit and withdrawal transactions
- Awarding prizes and bonuses
- Providing customer service and support
- Account security and fraud prevention
- Responsible gaming monitoring
- Improving service quality and resolving technical issues
- Fulfilling legal obligations
- Informing you about relevant promotional offers (subject to consent)
2.2 Sharing Information with Third Parties
tl111 does not sell your personal information to any third party. However, limited information may be shared in the following cases:
- Payment processors: With bKash, Nagad, Rocket, Upay, and bank service providers — to complete transactions.
- Game providers: With providers such as Pragmatic Play, Spribe, JILI, and PG Soft — for game operation.
- Legal authorities: To comply with court orders or legal requirements.
- Security services: For fraud detection and prevention.
All of the above third parties are contractually bound to provide the same standard of privacy protection.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Essential Cookies
Essential for the basic functionality of the site. Without these, login, session management, and security functions are not possible. These cookies cannot be disabled.
Analytical Cookies
Used to understand which sections of our site are used most. The data collected is fully anonymous and contains no personally identifiable information.
Preference Cookies
Used to remember your language preferences, gaming settings, and interface customizations. You can delete these at any time from your browser settings.
3.1 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some important functions of the site. Contact our 24/7 live chat support for more details.
Data Storage and Security
tl111 uses industry-leading technology to protect your information.
4.1 Security Measures
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
- Two-Factor Authentication: Ensures an additional layer of security at login.
- Regular Security Audits: Our systems are regularly tested by third-party security experts.
- Firewall and DDoS Protection: Advanced technology is used to prevent unauthorized access.
4.2 Data Retention Period
We retain your information only for as long as necessary:
- Active accounts: For the entire duration the account remains active.
- Closed accounts: Up to 5 years after closure — to meet legal and regulatory requirements.
- Financial transaction records: 7 years — in compliance with applicable financial laws.
- Log files: Up to 13 months.
At the end of the retention period, data is securely deleted or anonymized.
Your Rights
Every tl111 user has the following rights regarding their personal information.
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Right to access: You may request a copy of your personal information stored with us at any time. Submit a request through account settings or support.
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Right to rectification: If there are any inaccuracies in your stored information, you have the right to request corrections.
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Right to erasure: In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
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Right to restrict processing: In certain cases you may limit the scope of how your information is used, such as stopping marketing communications.
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Right to data portability: You have the right to receive your information in a structured, commonly usable format.
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Right to withdraw consent: If you have given consent for the processing of your information, you may withdraw that consent at any time. This does not affect the lawfulness of any prior processing.
To exercise any of the above rights, contact our 24/7 live chat support or send an email to [email protected]. We typically process requests within 7 business days.
Protection of Minors
6.1 Age Verification Policy
tl111 strictly does not provide services to anyone under the age of 21. Identity documents are verified at registration for age verification purposes. We do not intentionally collect any personal information from minors.
If it comes to our attention that a person has created an account by providing false information about their age, that account will be suspended immediately and all associated information will be deleted. No refund will be issued in such cases.
If you believe a minor is using our platform, please notify our support team immediately.
Third-Party Services
7.1 Game Providers' Data Policies
Games from Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other providers operate on our platform. These providers follow their own privacy policies. Necessary technical information may be shared with them during game sessions.
7.2 Payment Gateways
When transactions are carried out via bKash, Nagad, Rocket, Upay, and bank transfers, relevant financial information is shared with the respective institutions. These institutions have their own privacy policies which can be found on their websites.
Policy Changes and Updates
8.1 Notice of Changes
tl111 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you access the site
- The "Last Updated" date at the top of this page will be changed
Continuing to use the site after changes are made will be considered as your agreement to the new policy. If you do not agree with the changes, contact the support team to close your account.
8.2 Applicable Law
This privacy policy is governed by the laws and regulations of Bangladesh. In the event of any dispute or ambiguity, the provisions of Bangladeshi law will apply.
Contact Us
Contact us for any questions or concerns related to privacy.
Live Chat Support
Support available in Bengali 24 hours a day, 7 days a week.
Use live chat for the fastest response.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.